When should I open a support ticket?
expand_more
Use Support for private account, payment, Discord, Steam or platform problems. Use Requests for public admin applications, unbans, complaints and suggestions.
Who can see my ticket?
expand_more
Support tickets are private. Only you and staff members with moderation access can read and reply to them.
How fast will staff reply?
expand_more
Response time depends on staff availability and issue complexity. Add clear details so the team can handle it faster.
How do I update my profile?
expand_more
Use Profile Settings to update avatar, cover, linked accounts, password and public profile details.
How do private messages work?
expand_more
Open Members or a user profile and start a conversation. Your messages stay in the account inbox.
What are user roles?
expand_more
Roles and groups control moderation access, request permissions, server privileges and visual profile styling.
What game is supported?
expand_more
FAIRGAME is focused on Counter-Strike 2 servers, live status, player stats, rules, requests and WeaponSkins loadouts.
How do I request admin or VIP?
expand_more
Use the Requests module for applications. Staff can also grant CS2 privileges from server tools.
How do I appeal a ban?
expand_more
Use the Unban request model with your SteamID, ban details and a clear explanation.
